Why is my parcel delayed?

There are many reasons a parcel can be delayed: lack of delivery agents, border control delays, weather conditions, transport disruption, social movements, fuel shortages and so on…

Rest assured we do our best to provide optimum service. However, some events are beyond our control. Our logistics department endeavours to limit delays as much as possible. Nevertheless, we cannot guarantee delivery times, which may be subject to unforeseen circumstances. However, we work with our carriers to deliver all our orders on time and thus satisfy our customers.

Our solution-based customer service is just a message or call away from Monday to Friday (+44 20 3445 5897)